With passenger experience and providing a seamless experience more and more important to both airport and airline, we hear exclusively from the brains behind the FlyDelta app…
LocusLabs gives global venues, enterprises and brands a digital platform to communicate, share and manage everything about their physical space. Based in San Francisco, LocusLabs was formed in 2014 specifically to solve air industry problems requiring location services at scale and across global venues. Its founders and directors are all veteran leaders in robotics, cloud computing, design and mobile technologies.
2. Could you explain the thought process behind the app
LocusLabs is not an app by itself. Our products enable location services in other apps, like FlyDelta. Our solutions include a software development kit (LocusMaps SDK) and Venue Management System to manage geospatial content and advanced enterprise use cases involving the location of static and dynamic “things” (commonly referred to as the “Internet of Things,” IoT).
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Delta released an updated version of its smartphone app this week, and it now offers travelers with an iPhone access to their reservation information whether or not they have an internet connection. Once a trip is downloaded, travelers can access both their full itinerary and boarding passes at all times, even when the phone is in “airplane mode” or no internet connection is available. Similar features are expected for the Android release, coming in spring 2017.
With the new update, customers now have access to maps of 20 major airports in the US and around the world, including Hartsfield-Jackson Atlanta International Airport (ATL), Los Angeles International Airport (LAX) and London Heathrow (LHR). Passengers can access the maps simply by tapping on the code of their arrival airport on their digital boarding pass.
Once a map is pulled up on-screen, “wayfinding” technology powered by LocusLabs can help you search for food options, stores or a connecting gate.
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Delta Air Lines has released the latest version of its Fly Delta app, which now includes access to detailed airport wayfinding maps, and the ability to access boarding pass and flight details, even when a reliable Wi-Fi or cellular connection is not available.
The wayfinding tool features interactive maps for 20 major airports – including the airline’s hubs – and guides customers with turn-by-turn directions to their gate, restaurants or baggage claim belt. Delta says it is now the only airline to give customers the ability to access airport maps on iPhone via their boarding pass by touching the departure city code, arrival city code or gate numbers, and through My Trips, Flight Status and the “More” section.
Airport maps included are: ATL, BOS, CVG, DCA, DTW, JFK, LAX, LGA, LHR, MCO, MSP, NRT, SEA, SFO and SLC. This spring, maps for AMS, CDG, GRU, MEX and PVG will also be added. Click here to keep reading.