The Department of Homeland Security (DHS) Science and Technology Directorate (S&T) announced Sept. 10, that LocusLabs Inc. of Oakland, California has received $119,100 to develop wayfinding technology as part of the Silicon Valley Innovation Program (SVIP).
LocusLabs received their award under the Real Time, Intelligent Traveler Wayfinding for the Federal Inspection Stations and Aviation Environment (Wayfinding) solicitation which seeks solutions to enhance the customs process for Customs and Border Protection (CBP) ports of entry.
The proposed solution is LocusMaps, an interactive navigation tool that would allow for bi-directional communication, meaning users can receive information from CBP on how to better navigate the customs process while airports receive information allowing them to identify and analyze bottlenecks.
“Enabling communication between travelers and CBP is an important feature in intelligent wayfinding,” said Arun Vemury, an S&T Borders and Maritime Program Manager. “Current wayfinding methods are typically a multitude of static signs directing travelers to queues. It can be difficult for some travelers to know which queue is right for them. Bi-directional communication would allow CBP to tailor instructions to better inform and serve travelers and to provide a more streamlined process.”